KDC TVET AI Tutor â€“ AI-Powered Learning for TVET Students

Introduction

KDC TVET AI Tutor is committed to delivering high‑quality educational support. This Refund Policy outlines when and how refunds are granted for our digital services. By subscribing or purchasing, you agree to these terms.

Consumer Protection Act (CPA)

This policy respects the rights granted to South African consumers under the CPA, ensuring you are treated fairly while we maintain sustainable operations.

General Refund Guidelines

Service	Refund Eligibility	Processing Time	Refund Period
TVET AI Subscription	7-Day Refund	5‑10 business days	7 days
Online Study Pack	Partial Refund	7‑14 business days	14 days
Course Registration	14‑Day Refund	7‑14 business days	14 days
Digital Downloads	Not Eligible	N/A	N/A

All refunds are processed via EFT in South African Rand (ZAR).

Service‑Specific Policies

1. TVET AI Subscription

7‑Day Money‑Back Guarantee: Full refund if you cancel within 7 days of purchase and have accessed fewer than 2 modules.
After 7 days, no refunds are issued, but you may cancel future renewals.
If technical issues prevent access and we cannot resolve them, a refund may be considered.

2. Online Study Pack

50% Refund within 14 days if you have accessed less than 25% of the content.
No refund once more than 25% of content is accessed.

3. Course Registration

Full Refund within 14 days before the course start date.
After the course starts, refunds are prorated based on completed modules.

4. Digital Downloads

No refunds on downloadable materials (e.g., PDFs, templates) once downloaded, in accordance with South African digital content regulations.

Non‑Refundable Items

Digital products that have been accessed or downloaded.
Subscriptions after the 7‑day refund period.
Study packs after 14 days or with more than 25% content accessed.
Courses after the start date (partial refunds may apply).
Bank fees and transaction charges.

Refund Process Steps

Submit Request

Email kaysdigitalcreations05@gmail.com with your purchase details and reason.

Review

Our team assesses your request within 3‑5 business days.

Approval

You receive confirmation if your request meets the policy criteria.

Processing

Refund is processed within 7‑14 business days via EFT.

Timeframes

Refunds typically reflect in your account within 7‑14 business days after approval, depending on your bank.

Refund Calculator

Estimate your potential refund based on our policy.

Service Type:

Amount Paid (R):

Days Since Purchase:

Estimated Refund: R0.00

Based on our refund policy guidelines

Contact for Refunds

For all refund inquiries, reach out to our support team:

Email: kaysdigitalcreations05@gmail.com
Phone: 067 218 4269
WhatsApp: 081 070 7048
Business Hours: Mon‑Fri, 9am‑4pm SAST

Required Information

Include your full name, purchase reference, payment date, service purchased, and reason for the refund request.

Refund Policy

Our Refund Commitment