Terms & Conditions

1. What is KDC TVET AI Tutor?

KDC TVET AI Tutor is an intelligent, student-focused learning platform developed by Kay's Digital Creations (Pty) Ltd. It provides instant, accurate, and curriculum-aligned academic assistance for TVET (Technical and Vocational Education and Training) students across South Africa.

The system is designed to support students studying under NATED (N4–N6) and QCTO qualifications, helping them grasp concepts, prepare for exams, and complete assignments with confidence.

2. Registration and Credentials

To access the KDC TVET AI Tutor, every student must register with their personal information. The following details are required:

• Name and Surname – used to personalise your dashboard and display your identity.
• KDC Student Reference – this reference number is automatically generated by KDC after your registration is completed. It is used as a watermark on all content generated by the AI tutor, ensuring that materials are uniquely tied to your account. The reference cannot be chosen, edited, or changed by the student.
• Email Address – used for account verification, important notifications, and future updates about the platform.
• Phone Number – we may contact you urgently if there are critical system updates or if we need to reach you immediately.

3. Account Security & Password Recovery

Your account security is our priority. We strongly advise you to:

• Use a strong, unique password.
• Never share your password with anyone.
• Log out after each session, especially on shared devices.

If you forget your password, you can use the "Forgot Password" feature on the login page. A password reset link will be sent to your registered email address. Please always check your spam/junk folder – sometimes these emails may be filtered incorrectly.

4. Data Protection & POPIA Compliance

Kay's Digital Creations (Pty) Ltd is a registered South African company and fully acknowledges the Protection of Personal Information Act (POPIA). We are committed to protecting your privacy and handling your personal information responsibly.

• All personal data collected (name, email, phone, and the KDC-generated Student Reference) will be used only for the purpose of providing and improving the KDC TVET AI Tutor service.
• Your information will never be sold, shared, or used for marketing outside of this platform without your explicit consent.
• We implement appropriate security measures to protect your data from unauthorised access, loss, or misuse.
• You have the right to access, correct, or request deletion of your data at any time (subject to legal retention requirements).

5. Acceptable Use

By using the KDC TVET AI Tutor, you agree to:

• Use the platform exclusively for educational purposes.
• Not attempt to reverse-engineer, hack, or disrupt the service.
• Not share your account credentials with others.
• Not use the AI-generated content for plagiarism or academic dishonesty.
• Respect the intellectual property of KDC and the content provided.

We reserve the right to suspend or terminate accounts that violate these terms.

6. Payments and Pricing

All prices are quoted in South African Rand (ZAR) and are subject to change with reasonable notice. Payments are processed securely via PayFast, a South African payment gateway.

• Purchase grants access to the selected subjects for one academic semester.
• Access begins once payment is confirmed by PayFast.
• Prices are charged per subject, per semester, unless stated otherwise.
• All transactions are subject to PayFast's terms and conditions.

7. Refunds

Our refund policy is available on the Refund Policy page. By making a purchase, you agree to the terms set out in that policy.

• Refund requests must be submitted in writing to kaysdigitalcreations05@gmail.com.
• Refunds are considered on a case-by-case basis and are subject to the terms of the Refund Policy.
• Given the digital nature of the service, refunds are limited once content has been accessed.

8. Copyright & Intellectual Property

All rights reserved. KDC TVET AI Tutor is a product of Kay's Digital Creations (Pty) Ltd, a company registered in the Republic of South Africa.

• All content, branding, AI tutor responses, course materials, source code, and design elements are the exclusive intellectual property of Kay's Digital Creations (Pty) Ltd.
• You may not copy, reproduce, distribute, resell, reverse-engineer, or create derivative works from any part of the platform without prior written permission.
• All student-generated content (questions, notes) remains your property, but you grant KDC a licence to use it to improve the service.
• Unauthorised use may result in legal action under South African copyright law and POPIA.

9. Limitation of Liability

KDC TVET AI Tutor is provided "as is" and "as available". While we strive for accuracy, AI-generated responses may occasionally contain errors. We do not guarantee specific academic outcomes.

• KDC is not liable for indirect, incidental, or consequential damages arising from platform use.
• KDC is not responsible for losses caused by service interruptions, technical faults, or events beyond our reasonable control.
• You are responsible for verifying AI-generated content against your prescribed textbooks and lecturer guidance.

10. Changes to These Terms

We may update these Terms of Service from time to time. Material changes will be notified via email or platform notification before they take effect. Continued use of the platform after changes constitutes acceptance of the updated terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts.

12. Contact & Support

If you have any questions, concerns, or need assistance with your account, please reach out to us:

• Email: kaysdigitalcreations05@gmail.com
• Phone: 067 218 4269
• WhatsApp: 081 070 7048

We aim to respond to all queries within 48 hours.

13. Your Lecturer's Access to Learning Data

KDC TVET AI Tutor works alongside your lecturer. When a lecturer is formally assigned to your class, they can see a limited, aggregated view of how the class as a whole is learning — so they can adjust their teaching, plan revision sessions, and decide which topics to include in upcoming tests and exams. This section tells you exactly what they can and cannot see, in plain language, and it matches what the lecturer dashboard shows today.

What triggers this visibility? You appear to your lecturer only if you are enrolled in a class that is linked to one of the subjects you have purchased. When you register with a purchased subject that matches an active class, you are automatically added to that class. If you are not enrolled in any class, no lecturer has any visibility into your activity.

Why this exists — and how it helps you

The point of this visibility is not to monitor you, judge you, or single you out. It exists so that your lecturer can see which topics the class as a whole is finding hard, and can then:

• Build revision sessions around the topics students are actually struggling with.
• Include the right topics in upcoming tests and exams, instead of guessing.
• Spend class time where the whole class needs it most.
• Adjust how a topic is taught if the whole class is consistently finding it difficult.

In practice, this means your lecturer is better prepared, and you get a lesson plan that speaks directly to the problems real students in your class are facing — without anybody looking over your shoulder as an individual.

The short version Aggregated only No names · no scores · no conversations

How the aggregated view protects your privacy. Every lecturer view is deliberately built so that no student's name is ever attached to any question, score, or topic. A topic or question only appears in a lecturer's dashboard when:

• At least two distinct students in the class have produced the same signal (one student's question or one student's wrong answer is never surfaced as a class-level topic),
• For questions, the question was asked at least one hour ago — so you have private space to work through a problem without your lecturer seeing your live moment of struggle, and
• Everything shown is aggregated across the class — the number shown is "how many students", never "which students".

You have rights under POPIA. If you believe a lecturer has acted outside these terms — for example, by naming you in class in connection with something you asked the AI Tutor — you can report this to KDC at kaysdigitalcreations05@gmail.com. You can also request a copy of what KDC holds about you, ask for it to be corrected, or ask for it to be deleted (subject to legal retention requirements). We respond to all such requests within 30 days, as required by POPIA.